Remote Device Management Platform
RemoteService gives machine builders a turnkey platform to connect, monitor, and support their devices in the field — with a branded customer portal included.
Your machines ship, then you lose all visibility. Support calls start with “What firmware version are you running?” — and the customer has no idea.
Context gets lost between tickets. The same diagnostic questions get asked on every call. Institutional knowledge lives in people’s heads, not in a system.
Building custom dashboards for each product line and each customer doesn’t scale. White-labeling shouldn’t mean forking your entire codebase.
ESP32 or Desktop clients connect via encrypted WebSocket. Auto-enrollment with pairing codes. No VPN required.
FastAPI backend, PostgreSQL with pgvector, SSE real-time streams, AI context engine with RAG.
Fleet control, protocol builder, widget canvas, customer management, AI support sessions.
Branded self-service: live dashboards, device claiming, support tickets, software downloads.
Define your machine's protocol visually. Serial, Modbus, CAN, TCP — map raw bytes to named data points, build command templates, and test without deploying.
Drag-and-drop dashboards for every device type. Gauges, charts, command buttons, event tables — design once, publish to both portals.
See every device online or offline in real-time via Server-Sent Events. Drill into live telemetry, event logs, and full command history.
An AI that reads your sensor data, manuals, and past tickets before answering. Multi-provider (OpenAI, Anthropic, Ollama, Gemini). Role-aware knowledge retrieval.
Give each customer a portal with your logo, colors, and domain. A public branding API themes the login page before users even sign in.
Support tickets born from live device sessions. AI-generated summaries, similarity search across past incidents, and embedded sensor snapshots.
Create device types, map communication protocols, and design customer-facing dashboards in the Protocol Builder and Widget Canvas.
Devices authenticate via WebSocket with a one-time token. Auto-enrollment with pairing codes. Subscriptions start streaming telemetry immediately.
Fleet monitoring, support sessions with AI diagnostics, OTA firmware updates, and branded customer self-service — all from one platform.
Fleet management, protocol builder, widget canvas, customer tenants, knowledge base, AI-powered support sessions, and platform administration.
Self-claim devices with pairing codes, live dashboards designed by your manufacturer, FAQ, support tickets, and software downloads — all in your manufacturer's brand.
Whether you’re exploring remote device management for the first time or looking to replace a legacy solution — we’d love to hear about your use case. Get in touch and we’ll schedule a demo tailored to your machines and processes.